shipping & returns

shipping policy

PROCESSING TIME

Our processing time ranges from 3 to 5 business days. 

 

SHIPPING TIME

Items are shipped after processing time and are delivered approximately 3 to 4 days once process. 

 

You will be provided a confirmation email once your order has been placed and a tracking number once your package has been shipped. 

MELTING POLICY

The consistency of this product may change in warm to extreme heat and/or cold weather. Softening will not affect the quality of the product, but the whipped consistency may decrease.

We package our items with ice to decrease the risk of the butters melting during the summer months. We cannot issue refunds for melted products, therefore please ensure to track shipment to refrain from package sitting in the heat.

If melting does occur, you can simply pop the product into the fridge for 1 hour or until it solidify and it will still be usable.

 

Remember to keep away from direct sunlight and to keep at room temperature. 

return & exchange policy

RETURNS:

Unfortunately, we do not accept returns for safety and hygiene purposes. Our products cannot be restocked or resold. 

 

CANCELLATION:

Cancellations will be reviewed within 1 business day of submitting your order. Please contact us via email if you have any problems or changes with your order. We will do our best to accommodate your needs.

 

DISCLAIMER:

Lather Green is not responsible for any individual reaction to any particular ingredient. 

 

In case you are in doubt, always try an allergy patch test and if any irrigation occurs, please discontinue use of the product immediately.